Shopping Help

Shopping Help

How to order (UK/Europe)

When you see a product you like simply click on the 'add to basket' button to add this to your shopping basket.

At any time you can click on 'view basket'. This option will allow you to view and change your selections.

You can click on the 'view basket' button at the top of each page at any time.
You can update the quantities of an item or remove it completely from your basket.

When you have finished shopping, click on the 'checkout' button and you will then be asked for your delivery details and then directed to a secure area to make your payment.

Shopping here is very flexible. When you get to the checkout you can:

• Change your mind
• Add more things to the shopping basket
• Change any of the items

Students who wish to order from outside Europe should Contact Us for a quote for postage and packaging.

How to pay

The Osborne Books web site allows you to order directly over the internet in a few easy steps using the secure and respected Stripe service.

You will need your credit or debit card details to hand, when you start to order.

You will receive an email confirmation of your order and payment if you order online.

Note: unfortunately we do not accept American Express. 

Postage and packaging

Our charges for postage and packaging are based on the quantity of books ordered.

For deliveries within the UK, costs are £4.00 for the first item and £2.00 for each item thereafter, to a maximum delivery charge of £12.00 within the UK. The delivery charge for Wise Guides is £1.00 each

For deliveries in  Europe, one book costs £15.00 plus £10.00 for every additional book, to a maximum delivery charge of £45.00 within the EU

For customers outside Europe wishing to place an order, please Contact Us for a quote for postage and packaging.

Import Duty

Please note that due to varying interpretations of the post-Brexit EU/UK trading agreement, some EU countries are imposing import duty on the value of the goods received from the UK. It is payable by the end consumer via the delivery company and your delivery may be witheld until paid. This may vary from country to country and be up to a value of 20% of the value of the study material.

Delivery

Please allow up to 7 working days for delivery from receipt of your order.

Orders are despatched within 5 working days. Any books that are not in stock (indicated alongside each book) will be sent as soon as they are available.

Your order will be sent either by 1st class Royal Mail or by 24-hour courier (for orders within the UK). For orders being despatched to Europe we usually use a Royal Mail signed for service whenever possible or a courier for larger orders.

If your order is placed online, you will receive an email once your order has been despatched.

Many of our deliveries require a signature on receipt. If possible please quote a delivery address where a signature can be given during working hours.

Product descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.

Cancellation and returns policy

- Under the Distance Selling Regulations you can cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt. Please notify us via email, the ‘contact us’ page of our website, letter, fax or by completing this cancellation form to advise us that you wish to return your order.

- Products should be returned at your own expense, together with a copy of your receipt/proof of purchase including your contact details. If possible, please use the original undamaged packaging. We recommend you obtain proof of postage in case of query.

- We reserve the right to refuse a refund or deduct up to 20% of the original selling price on any product that is returned in a less than resaleable condition.

- Please note our returns policy does not affect your statutory rights.

Refunds

Providing the goods are returned in a fully resaleable condition, a full refund for the cost of the books will be made.

If you request a refund within the 14 day cooling off period, you will be obliged to return goods bought online within 14 days, and will be responsible for the costs of doing so.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

• The original account no longer exists
• The original account details have expired

Any refund due will be credited to the original card of purchase within 14 days of us receiving the goods. We will send you an email to tell you when your refund has been processed.

Damaged, faulty or incorrect books supplied

In these circumstances, please contact our customer services department within 14 days of receipt of your order so that we can arrange despatch of a replacement and the return of any unwanted books.

If you do not contact us within 14 days to advise that goods are missing from your order, we reserve the right to refuse a refund. 

Please contact us if you have any enquiries.

Privacy - our mailing list

Our policy is to respect the privacy of our customers. We do not make our mailing list available to any other company. Please read our Privacy Statement.

Customer services and complaints

Our contact telephone number for customer services and any complaints is 01905 748071. Our fax number is 01905 748952. Alternatively, you may write to us at Osborne Books Limited, Unit 2 The Business Centre, Molly Millars Lane, Wokingham RG41 2QZ, UK. You can send an email to us at books@osbornebooks.co.uk

If you have any problems with your credit/debit card numbers on our shop checkout, please contact your bank or card issuer.